Frequently Asked Questions
Why did I receive a bill from DermTech?
Your physician selected DermTech laboratory based on our unique test for melanoma using the adhesive skin collection kit. Your bill from DermTech usually pertains to a deductible or copayment for this service.
Why did I receive a bill from a laboratory?
If you received a bill from DermTech, it is because we provided pathology laboratory services to your physician on your behalf.
What do I do if I receive a check from my insurance provider?
If your insurance provider forwards you or the policy holder a check for DermTech services: Please sign the back of the check, write “Payable to DermTech” and forward the check to DermTech. Please include a copy of your EOB along with your check. The money paid by your insurance provider is due to DermTech upon receipt. Please contact our Billing Care Team if you have additional questions regarding the check and or EOB at 1-866-450-4223 x 155.
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