IS IT A MOLE OR

IS IT MELANOMA?

No more wondering or waiting. With DermTech Connect, an independent dermatologist will evaluate your mole of concern with no appointment needed.*

It’s fast and easy. Through the DermTech Connect app, you submit photos of the mole you are concerned about and an independent board-certified dermatologist will evaluate your suspicious mole so you know what to do next in typically 48 hours or less. All this for $39, no appointment needed.

“I was really worried about one of my moles. Now I have peace-of-mind, thanks to DermTech Connect.”
— A. Davidson

DOWNLOAD THE DERMTECH CONNECT APP TO GET STARTED

LIVE YOUR LIFE KNOWING

Use the DermTech Connect App to take photos of your mole.

Take a picture with the DermTech Connect app. The app enables you to take two pics at the same time, a regular view and a zoomed-in view with a single tap.

Submit for evaluation by an independent, board-certified dermatologist.

After taking your picture, answer some simple questions a dermatologist will use in assessing your concern, and then submit your info with payment through a secure portal.

Receive your evaluation results typically within 48 hours and know what to do.

One of our independent, board-certified dermatologists will assess the mole and send you their evaluation with recommendations for next steps.

Depending on the dermatologists assessment and recommendation,

you may be eligible for the non-invasive DermTech Melanoma Test, a painless, genomic test that enhances early melanoma detection. Visit DermTech.com to learn more about the Melanoma Test

Depending on the dermatologist’s assessment and recommendation, you may be eligible for the non-invasive DermTech Melanoma Test, a painless, genomic test that enhances early melanoma detection. Visit DermTech.com to learn more about the Melanoma Test

DermTech is the operator of DermTech.com and related websites, applications, laboratory services and mobile applications, and certain associated services (collectively, the “Application Services”). You may be able to utilize certain telemedicine services through the Application Services, including but not limited to via DermTech Connect – the mobile or web application service (the “Platform”). In providing the access to and services through Platform, DermTech’s role is limited to making certain telehealth related information available to you and/or facilitate your access to telemedicine services. DermTech is independent of the healthcare professionals providing medical advice, diagnosis or treatment recommendation, including reading images or information you may provide using the Platform; and DermTech is not responsible for any healthcare professional’s acts, omissions or for any content of their communication(s) with you. In addition, DermTech’s laboratory test(s) are separate from the Platform, and can only be ordered by a healthcare professional based on their sole medical judgement. DermTech does not provide any medical diagnoses or related services, practice medicine or any other licensed healthcare profession, and does not interfere with the practice of medicine by physicians or other licensed practitioners. At certain times, the Platform may be slower than allotted timeframes in processing requests, including on how quickly messages are transmitted from healthcare professionals to you using the Platform.
* DermTech Connect is now available in all states except Arkansas, Delaware, Idaho, Minnesota, New Hampshire, Vermont, and the District of Columbia.

Sign up, and we’ll let you know when our service is available in your state.

What you do today, matters tomorrow.

Go from ‘wondering’ to ‘knowing’ – quickly, conveniently and with no appointment needed.

DOWNLOAD THE DERMTECH CONNECT APP TO GET STARTED

About DermTech Connect

How is this different from a regular in-office visit?
You’ll receive professional care, but more conveniently because we’re 100% online and you don’t have to wait days for an appointment.

How long does it take to set up an account on the DermTech Connect app and submit an image of my mole?
Setting up an account and submitting a photo of a mole typically takes only a few minutes.

I’m having trouble registering an account on the DermTech Connect app or I need help using the DermTech Connect app. Who do I contact?
Give us a call or send us an email: Telehealth@dermtech.com or 1-866-450-4223 ext. 156 from 8am to 5pm (PT) M-F

Using The DermTech Connect App to Submit Photos

How many moles can I submit in one case?
You can select one mole to be evaluated per telehealth doctor consult. You should select the mole that you’re most concerned about. If you have photographed multiple moles, you can choose which mole is most important to you by selecting the ‘mole of interest’ in the photos that you took in the DermTech Connect app. You’ll see a bright green circle around the mole that you tapped in the app.

I don’t see a doctor in my area to review my image, but they’re in my state—is that okay?
Yes, the telehealth doctor located in your state can evaluate your photos even if they are not local to you.

What happens once I submit my photos to a selected telehealth doctor through the DermTech Connect app?
First, a telehealth doctor that you selected from the list of providers available in the state where you are located will visually analyze the photos you submit of your mole. If your telehealth doctor determines the mole is suspicious of melanoma, they will make a recommendation, which may include having the mole tested with the DermTech Melanoma Test, or recommend an in-office appointment for further evaluation, so you may need to schedule an appointment with a dermatologist near you. If the photos you submit are clear and not blurry, they will be reviewed by a telehealth doctor who will evaluate them along with the information you provided, and then send their evaluation (“tele-consult report”) to you within 48 hours or less from the time of receiving your image.

About the DermTech Melanoma Test

What is the DermTech Melanoma Test and how does it work?
The DermTech Melanoma Test is a non-invasive genomic test used to enhance the early detection of melanoma through the use of a Smart Sticker which lifts skin cells from the surface of the skin. The Smart Stickers are included in the Adhesive Skin Collection Kit. The adhesive not only lifts the genomic material, but stores and preserves it so it can be sent to DermTech’s Gene Lab for examination.For more information, please click HERE.

If your doctor has identified a suspicious skin spot — maybe one they would normally take a photograph of and track — they can use the DermTech Melanoma test to identify the presence of genomic markers found in melanoma. If the genomic markers are there, this will typically result in a biopsy of the spot. If not, you’ve likely saved yourself a scar.

Does the DermTech Melanoma Test replace a surgical biopsy?
The DermTech Melanoma Test is not a replacement for a biopsy. If the genomic markers are there, your doctor will use this information to choose the best path forward for your treatment. This will likely result in removal of the mole. The DermTech Melanoma Test is rather a step before a biopsy that can see indicators of the disease far earlier than the traditional biopsy pathway can.

If my telehealth doctor recommends a DermTech Melanoma Test for me, how do I get this test and what happens next?
If your telehealth doctor recommends this test for you, you’ll need to give your consent to have DermTech ship the Adhesive Skin Collection Kit to the address you provided in the DermTech Connect app. The kit includes Smart Stickers for the collection of skin cells from the selected mole that are tested for selected RNA and DNA in the laboratory. The test results provided to your telehealth doctor who will review the results with you.

How quickly will I receive my DermTech Melanoma Test once I consent to the test?
Typically, it takes around 1-2 business days once DermTech receives your consent, but sometimes it can take longer. There are factors beyond our control that influence how quickly you’ll receive the Adhesive Skin Collection Kit.

Can I refuse the DermTech Melanoma Test if I don’t want to take it?
Yes. If for any reason you decide to not take the DermTech Melanoma Test after your telehealth doctor has recommended the test, you can opt to not take the test. All patients must consent to the test in order to have the Adhesive Skin Collection Kit shipped to you. If you decide to opt out, it is recommended that you see a dermatologist.

Why do I need to schedule a Remote Test Supervision Session with DermTech’s Lab Collection Test Supervisor?
The Lab Collection Test Supervisor is needed to help you properly collect the skin sample using the Adhesive Skin Collection Kit.

How quickly do I need to send my skin specimen to the DermTech Gene Lab?
You’ll need to send us your skin specimen as soon as possible once it is collected, or within 72hrs from collection.

The DermTech Melanoma Test Results

How long does it take to receive my DermTech Melanoma Test results?
Results are available to your telehealth doctor typically in 3-5 business days from when your specimen is received by the DermTech Gene Lab. The telehealth doctor will notify you of the results.

How will the doctor communicate with me about my DermTech Melanoma Test results?
If you have a positive result, your telehealth doctor will contact you by phone to discuss the result and recommended next steps. If your test outcome is negative, your telehealth doctor might call you or will notify you. You’ll also receive notifications in the DermTech Connect app.

What happens after I receive my DermTech Melanoma Test results?
Depending on your result, your telehealth doctor may recommend that you see a dermatologist near you. Your Patient Advocate will contact you to help assist you with scheduling follow-up care. If you still have questions, please consult your physician.

What does it mean to have a positive or negative test result?
A negative test result means that the DermTech Melanoma Test did not find genomic changes it looked for associated with melanoma. A negative result indicates a greater than 99% likelihood the mole is not melanoma. If your DermTech Melanoma Test result is positive, then the test has detected one or more of the genomic changes it looked for that are associated with melanoma.
However, if you do receive a positive result, your telehealth doctor may recommend that you see a dermatologist near you. To locate a dermatologist who is closest to you, you can:
1) ask your Patient Advocate to help you locate a doctor in your area for an in-office visit, or
2) use our Find a Doctor tool on our website.

DermTech Teleconsult and DermTech Melanoma Test Costs

How is my tele-consult fee processed?
A third-party payment processing company is used to process your payment. A hold will be processed on your card for the consultation fee when you submit your photos for evaluation.

Will insurance cover the cost of the tele-consult evaluation?
No, insurance typically does not cover the cost of the tele-consult evaluation. Please consult your insurance.

What if I don’t have insurance or my insurance does not cover this test?
DermTech will work with patients to reduce their out-of-pocket cost through our self-pay option, as well as offer a patient-friendly financial assistance program. If you have additional questions or need assistance, please contact our Patient Concierge Team at 866-450-4223 ext. 155 from 8am to 5pm PT (Mon-Fri) or via email billing@dermtech.com.

How much does it cost to have my images evaluated by a board-certified dermatologist using DermTech Connect?
The tele-consult fee is $39 per mole, which covers the evaluation by an independent board-certified dermatologist. Of the $39 tele-consult fee, a portion of the fee goes to DermTech Connect for systems and app maintenance, to cover payment processing, and related costs.

Is the DermTech Melanoma Test covered by insurance?
DermTech accepts all commercial insurance. PLA tests are covered by Medicare, however PLAplus tests are not covered at this time. If you have additional questions or need assistance regarding insurance coverage, please contact our Patient Concierge Team at 866-450-4223 ext. 155 from 8am to 5pm PT (Mon-Fri) or via email billing@dermtech.com. To learn more about insurance details, click here.

Data and Privacy

How does DermTech secure my data?
Your security and privacy are very important to us. We adhere to industry guidelines and access controls, including multi-factor authentication to make sure your data is protected 24/7.

Is the DermTech Melanoma Test covered by insurance?
Yes. Please see our Privacy Policy details to learn how we protect your personal information.

Have Another Question?

We’re here to help, whether that’s guiding you through the process, answering your questions, or helping you find a specialist. Give us a call, send us an email, or chat with us.

Contact us from 8am to 5pm (PT)

telehealth@dermtech.com

1-866-450-4223 ext. 156