Billing Information

Patients

The adhesive skin biopsy and Pigmented Lesion Assay (PLA) for the detection of Melanoma associated gene expression are only available from DermTech. Because of this, we strive to make our tests accessible and affordable for everyone with our DermTech Compassionate Care program.

THE PROCESS

THE BILLING PROCESS

DermTech will first submit your claim for the PLA test directly to your insurance company after reporting your test result to your doctor.

EXPLANATION OF BENEFITS

After processing your claim, your insurance company will send you an Explanation of Benefits (EOB). The EOB is not a bill. You should review and contact us at 1-866-450-4223 with any questions.

APPEALS

If your insurance company does not cover all or a portion of the cost of the test, we will appeal the decision on your behalf. We may require a patient consent form, which we will forward to you.

CONTACT US

Patients with questions regarding their DermTech bill or insurance Explanation of Benefits should contact DermTech rather than their health care provider. Our Billing Care Team is here to help:

CALL US

Call us toll free at 1- 866-450-4223 x155
Hours: Monday –Friday 7am-4pm PST

EMAIL US

Email us at billing@dermtech.com

PAYMENTS & QUESTIONS

Make a Payment by Credit Card

Paying by Mail

DermTech payments should be sent to:
DermTech, Inc.
11099 N Torrey Pines Rd Ste 100
La Jolla, CA 92037

PATIENT BILLING INFORMATION

As a courtesy, DermTech will submit your claim to your primary insurance carrier for the PLA laboratory test for detection of melanoma.

After processing your claim, your insurance company will send you an Explanation of Benefits (EOB). The EOB is not a bill. Please review this document and contact DermTech’s Billing Care Team at 866.450.4223 x 155 with any questions or concerns.

If your insurance company does not cover all or portion of the cost of the test, we will appeal the decision on your behalf. We may require a patient consent form, which we will forward to you via mail.

Depending on the arrangement your health insurance plan has with us, you may or may not receive a bill directly from DermTech. We do our best to obtain reimbursement from insurers without contacting you.

  • Financial Assistance Program: DermTech offers financial assistance to reduce out-of-pocket costs for qualified underinsured patients in the US. Examples of patients who are considered underinsured include:
    • Patients with a high deductible or out-of-pocket expenses
    • Patients with an insurance policy that does not cover DermTech laboratory services
  • Un-insured patients: If you are uninsured, DermTech offers competitive cash pricing when insurance is not an option. Please contact our Billing Care Team at 866.450.4223 x 155 for additional information on payment options.

At DermTech, we understand that there is no ‘one-size-fits-all’ in healthcare. We are committed to making our proprietary melanoma testing affordable to you and your family.

FAQs

A team of dedicated Medical Billing Specialists is available to answer any questions you may have.  Contact our Billing Care Team at 866.450.4223 x 155 or email at billing@dermtech.com.

Why did I receive a bill from DermTech?

Your physician selected DermTech laboratory based on our unique test for melanoma using the adhesive skin collection kit. Your bill from DermTech usually pertains to a deductible or copayment for this service.

Why did I receive a bill from a laboratory?

If you or your insurance company received a bill from DermTech, it is because we provided pathology laboratory services to your physician on your behalf.

What do I do if I receive a check from my insurance provider?

If your insurance provider forwards you or the policy holder a check for DermTech services: Please sign the back of the check, write “Payable to DermTech” and forward the check to DermTech. Please include a copy of your EOB along with your check. The money paid by your insurance provider is due to DermTech upon receipt. Please contact our Billing Care Team if you have additional questions regarding the check and or EOB at 1-866-450-4223 x 155.